Playstar's Terms & Conditions — Full Terms

These Terms and Conditions ("Terms") form a legally binding agreement between the Playstar online gaming platform and all its members. By registering on Playstar or using the platform, you are considered to have accepted these Terms.

Playstar is a licensed online gaming platform operating under the playstar.world domain. These Terms apply to all services, games, bonuses, and payment activities on the site.

Playstar reserves the right to update these Terms and Conditions at any time. Members will be notified via their registered email address, and the update date will be clearly indicated on the platform.

To open an account on Playstar, the following requirements must be met:

• You must be at least 18 years old, or the legal gaming age in your country of residence, whichever is higher.
• Each individual may only open one account. Multiple accounts are strictly prohibited.
• All information provided at the time of registration must be accurate and complete.
• Keeping your account password confidential is your own responsibility. You must not allow anyone else to access your account.
• Citizens of countries where online gaming is entirely prohibited are not permitted to use Playstar.

After registration, you will need to verify your email address or mobile number. Unverified accounts will have limited access to deposit and withdrawal features.

Playstar complies with international Anti-Money Laundering (AML) laws. As such, KYC (Know Your Customer) verification is mandatory for withdrawals above a certain amount or for high-value transactions.

Documents required for KYC:

• Proof of Identity: A clear photocopy or scan of your National ID (NID), passport, or driving licence.
• Proof of Address: Bank statement, utility bill, or any government-issued document (issued within the last three months).
• Payment Proof: Proof of ownership of the mobile banking account.

KYC documents are typically verified within 48 hours of submission. Complex cases may take up to 5 business days.

Payment methods currently available on Playstar: Mobile Pay, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

• Deposits are generally instant. Some payment methods may take up to 30 minutes to process.
• Withdrawal requests are processed within 24–72 hours. Accounts with completed KYC verification are processed faster.
• Withdrawals can only be made to the same payment method used for the deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• In cases of suspicious transactions, Playstar may place a hold on withdrawals pending investigation.

All bonus offers at Playstar are subject to the general terms below. Each offer's specific terms are published separately on the bonus page.

• Wagering Requirement: 30x for the welcome bonus, 25x for reload bonuses, and 20x for free spin bonuses.
• Duration: Welcome bonuses must be used within 30 days, weekly bonuses within 7 days, and free spins within 48 hours.
• Game Restrictions: Not all games contribute equally to bonus wagering. Slots contribute 100%, Live Casino 80%, and Sports 100%.
• Maximum Withdrawal: The maximum withdrawal from bonus winnings is 5 times the bonus amount.
• Multiple bonuses cannot be active at the same time (cashback excluded).
• Creating multiple accounts to claim bonus offers will result in all accounts being closed and any winnings being forfeited.

Playstar reserves the right to modify, suspend, or cancel any bonus offer at any time. Members will be notified before changes are applied to any ongoing bonus.

All Playstar games use internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely fair and verifiable.

• Any complaints regarding game results must be submitted to support within 24 hours.
• If a bet remains incomplete due to a technical error, the stake will be refunded.
• If a match is abandoned in Sports Betting, it will be resolved in accordance with Playstar's own rules.
• If a technical issue occurs during a live dealer game, that round will be considered void.

The following activities are strictly prohibited and may result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Colluding with others to abuse bonuses or promotional offers.
• Attempting to hack game systems or use cheating software.
• Using the platform for money laundering purposes.
• Registering using a false identity or someone else's documents.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Harassing, threatening, or engaging in abusive behavior toward other members.

Playstar believes that enjoyable gaming is only possible when done responsibly. Our platform offers the following safeguards:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Session Limit: You can set a time limit on how long you play in a single session.
• Cooling-Off Period: You can temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Option to close your account temporarily for 6 months or permanently.

If you feel that gaming is causing problems in your life or someone you know, please reach out to our support team.

All content on the Playstar platform — including logos, designs, game interfaces, text, graphics, and software — is the exclusive property of Playstar and is protected under international copyright law.

• No content on the platform may be copied, distributed, or used for commercial purposes without prior authorisation.
• Content from third-party game providers is protected under their respective copyrights.

Playstar is not liable for the following:

• If a game session is interrupted due to loss of internet connection.
• For delays caused by third-party payment gateways or banking systems.
• For any loss resulting from a member sharing their account credentials with others.
• In the event of unforeseen technical failures or cyberattacks.

Playstar may suspend or close accounts in the following situations:

• Violating any provision of these Terms and Conditions.
• Submitting false or incomplete documents during KYC verification.
• If there is evidence of suspicious financial transactions or fraud.
• If an account has been inactive for an extended period (more than 12 months).

Members can also contact support at any time to close their account. Please withdraw any remaining balance before doing so.

For any disputes or complaints, please contact Playstar's support team first. We aim to resolve every complaint within 48 hours.

• Once a complaint is submitted, a ticket number will be issued.
• If a resolution cannot be reached through support, the matter may be referred to an international gaming arbitration body.
• In the event of a dispute, the English version of the terms and conditions shall be considered final.

Playstar reserves the right to modify these Terms and Conditions, in part or in full, at any time. For significant changes:

• Email notifications will be sent at least 7 days before any changes take effect.
• Pop-up notifications will be displayed on the platform.
• The effective date of any updated terms will be clearly displayed at the top of the page.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms. If you do not agree to the changes, you have the right to close your account.